Terms & Conditions 

RED CAP · Tours of Tuscany wishes you to enjoy our services; we look forward to great days together, discovering the many treasures of our beautiful land of Tuscany!

About this.

These are the Terms and Conditions which will apply to your booking. Please read them carefully as you will be bound by them.
These Terms and Conditions govern the relationship between the Client (you) and RED CAP · Tours of Tuscany. By booking a service, you agree to be bound by these Terms and Conditions that outline, among other things, the cancellation policy and certain limitations of liability. These Terms and Conditions affect your rights and designate the Italian Law and forum for the resolution of any and all disputes.
RED CAP · Tours of Tuscany is a professional passengers transportation company, also named a chauffeured service, and is not a tour operator or a travel agency.
RED CAP · Tours of Tuscany owns two different official licenses numbered PISA/24 and CRESPINA/4, that allow our drivers to drop-off and pick-up our customers close to monuments and touristic sites in historic city centers throughout Tuscany.
RED CAP · Tours of Tuscany drivers are official licensed guides.
Our drivers are professional English speaking drivers that, from inside the car, will tell you touristic information about museums, churches and other monuments without entering them.
If you want our driver to be a private tourist guide for you there is an additional fee of € 150 every 3 hours.

Reservation AND cancellation Policy.

With RED CAP · Tours of Tuscany reservations may be booked via the references stated in the pages of this website. All reservations are accepted up to 24 hours in advance; less than 24 hour notice is subject to availability.
No deposit is required at reservation time, only your credit card details are needed to guarantee your reservation rights.
Relatively to your request of a service from RED CAP · Tours of Tuscany, there will be a full charge (100%) on your credit card for booking request cancelled less than 48 hours before the contracted event; a 50% fee will apply to your credit card if you cancel between 48 hours and 10 days before the contracted event; no charge at all if you notify us before 10 days.
If the ship/aircraft doesn’t make it to the preset arrival for the severe weather conditions you will not be considered responsible and no charge will be made on your credit card.
If desired, our driver will pick you up somewhere else with additional costs depending on the final arrival that you will give notice to us.
In case of a "no-show" or leaving the meeting point without notifying us, you will be charged with a 100% fee on your credit card.
There is no refund policy for the service you decide not to use, for any reason.

TERMS and general conditions.

On receipt of your reservation we will send you a service voucher, containing detailed information on how to get to our meeting points.
If you experience difficulties in locating the chauffeur, please call the telephone number listed on the confirmation or contact RED CAP · Tours of Tuscany at one of the references stated in the pages of this website.
Highway tolls, parking and airport fees, fuel and VAT are included in our prices.
On request, we can provide Child Safety Seats at no extra charge.
Food, beverages, entrance fees and gratuities are not included in the price.
The only method of payment so far is cash and on the spot, directly to the driver.
Rates can be paid at the end of each service directly to the driver by Euro cash.
RED CAP · Tours of Tuscany reserves the right to apply changes to a service, if needed.